AUSTRALIA

We deliver via TNT Express anywhere within Australia.

Rates (non Arlo)

• FREE delivery on orders $99+ AUD.
• For orders less than $99 AUD, there is a flat fee of $15 for overnight delivery

Rates (Arlo)

• FREE delivery on orders $499+ AUD.
• For orders less than $499 AUD, Arlo distribution charges a $25 fee

Delivery Timeframes

• For items in stock: 1 to 2 business days.
• Need it FAST? Choose "Local Delivery" at checkout for same-day delivery, we will book an uber or similar door to door courier and delivery to you (Sydney Metro only). Our checkout also provides options for Overnight (airfreight or airbag) courier services Australia wide.

INTERNATIONAL

We delivery via Fedex worldwide. 

Rates (non Arlo)

• Fedex rates are auto calculated at checkout

Delivery Timeframes

• International delivery usually takes 3 to 5 business days (pending the distance and customs processing times.)

Back Order Times (For items out of stock)

Blue Cable Co® - we can re-stock within 7 to 10 days

Cisco, Meraki, Juniper, Aruba - we can re-stock within 7 to 10 days

Arlo - we can re-stock within 7 to 10 days

One (1) Year Back to Base* Warranty on New and Used Equipment and Accessories.

Five (5) Year Advanced** Warranty on all Blue Cable Co® branded products.

*Back to Base Warranty requires the faulty item to be returned to XS Connect for inspection and repair or replacement. 

**Advanced Warranty allows for delivery of a replacement part, prior to return of the faulty item.

XS Connect, a division of XS Network Tech Pty Ltd (www.xsnet.com.au) is committed to extending the useful life of IT network hardware and accessories, contributing to a circular economy, and reducing e-waste.

All used goods we resell undergo the below procedures prior to being listed for sale.

1. Verification of Authenticity

We only buy hardware from trusted sources.

All devices are checked against manufacturer and industry recommended guidelines to ensure authenticity. 

2. Cleaning

Our team disassembles and cleans all hardware, removing dust and dirt and ensuring internal components are in safe operating condition. 

3. Testing

Our experienced lab engineers thoroughly test every component of the device, this includes:

• Testing each port, including POE and Fibre ports
• Diagnostics tests
• Motherboard CMOS battery tests
• Module compatibility and functionality tests
• Device reset to factory defaults